Pharmac
Pharmac is the government agency which funds medicines and medical devices in New Zealand.
While around 2,000 medicines are funded, there are nearly 300,000 medical devices - everything from dressings and syringes, through to hospital beds and MIR machines.
As the Service Designer for the Medical Devices Programme Delivery, my role includes:
Defining the current state of the service
Identifying stakeholder groups
Researching user needs
Problem identification
Journey mapping
Service blueprints
Setting a purpose and vision
Strategic design
Understanding the service
After consulting existing documentation and government policies, I began conducting interviews internally at Pharmac to better understand the service offering in the medical devices space. I used Miro to map the various work stages and flows.
Visualising the service
A large part of a a service designer’s role is to represent their findings visually. This enables stakeholders to easily understand service components and how they fit into the whole.
